Chatbots: The Empathetic Conversational Agents

Software programs that engage you while surfing internet

Photo by Everyday basics on Unsplash

Chatbots also called as chatterbots are software programs that directly converse with live human customers/agents to communicate information and store their queries through messaging platforms. They greet human customers and take care of their emotions to some extent. Chatbots: The Empathetic Conversational Agents converse via…